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FAQs
My designing firm which is located locally can create good designs for me then why should I come to you?
  If you want best deal then you must come to us. Your designing firm will be changing at least 3 times more than what price we are offering you. This would make a great difference in your budget. Moreover at My Print Depot you will be requested to attend a number of meeting just to approve the creative output. Our exclusive designs match suitability of almost everyone in this world and our prices are very affordable. Our designing service is very quick and we allow you to do survey about your design and give us your feedback taking your own time. Moreover, if you want you can also get excellent printing services for your designs.


What files do you support?
  We support 4 kinds of files that are GIF, JPG, JPEG, PNG and PDF.


Will I receive proofs prior to print?
  Yes, My Print Depot always sends proof of the print orders to the customer so that the user can check the quality and look of the design etc. Printing is done only after we receive a confirmed approval from you.


Does my custom design meet the specifications?
  Yes, there are some specifications that you need to take care of while you are designing. Your selected or self created design must meet the specifications of the website. The specifications are defined in order to get print material of best quality. The company sends a proof of the design to the customer and starts with printing process only after receiving a confirmed approval from the customer.


What is your designing and printing team like? I want to know about your teams employed for designing and printing services?
  My Print Depot has highly talented and skilled printing and designing teams. Both the designing team includes a creative bunch of graphic designers and the printing team has a group of printing experts. Both the teams are headed by Director. Your design options are carefully designed, scrutinized, and revised before you have its first look. Then the printing team lays their hands upon the selected design and with the help of top rated machines prints your selected design. At My Print Depot, we do not consider designing and printing as our work but take it as a challenge wherein we show our passion towards work.


What all are the places can you send the printing or designing service orders? Is there any place where you don't send the orders to?
  Our shipping network covers almost all the places in this world. You don't worry at all if we accept a order then it means that we can easily send the order to your place.


How much time will it take to deliver the order?
  This simply depends upon the geographical location of the recipient you have selected. Mostly, we tell you the date of delivery in advance and don't worry your consignment will reach you before time. It won’t get late as we strongly believe in timely delivery. Moreover you can always see the status of your order at order status page.


Can you give me a price quote?
  The prices are well listed on the product page in correlation to the product. You will find the quality and its price mentioned for every product. You can check the price from the product page or by clicking on the product that you are ordering and see the mentioned price.


What if I am unsatisfied with the product I received?
  My Print Depot guarantees a No-Risk Satisfaction Guarantee. This means that we are 100% sure that you will like our end product because the printing output or designing output is same as the proof shown to you and approved by you. If you are still unsatisfied then please visit our terms & conditions page and refer the mentioned refund policy.


Is your free printing software really free or there are some hidden charges?
  Yes! You can easily download our software from our website totally free of cost. This is a highly user friendly software that does not require the user to take any training prior to using this software.


How do I know whether my order is under processing, shipped or delivered?
  At every stage of the process starting from Order placement till delivery is present in our order status page. You can visit our order status page and know the status of your order. Still, if you are not satisfied then please feel free to call us at 1-800-405-7125 or mail us at support@myprintdepot.com


Can you tell me your operating hours? When can I place my order?
  You can place your order anytime as you are using internet so there is no need to see where we are operating at that time or not. Incase you want to contact us for customer support then you are free to call us at our toll free number 888-882-9495 on all business days during US daytime.


Do you give any discounts if I am ordering at your website for 3rd time?
  No, the prices remains the same whether you are ordering for first or fourth time. The prices are already very affordable in comparison to other companies offering same services in the market. We do keep coming up with various discount offers from time to time but till now, we don't have any discounts on second or third time order placing.


Are there any discounts on bulk orders?
  Yes, our prices are already discounted based on the higher quantity. The greater the quantity, greater is your saving. We have various design packages offered by our designing service partner Logochefs. For example, in Premium Package – Corporate Identity, a customer gets as many as 4 concepts, 4 designers, 4 revision rounds and gives you additional benefit of logo, business card, envelope and letterhead.


Do you keep any of my personal information with you even after dispatching my order? How can I be sure that my information is secure and wont be shared with anyone?
  No, we don't keep your personal information with us. For some record purpose, we just keep your name and order number with us. We do not disclose any information to anyone moreover your personal information is encrypted when it is sent to the server.


Can I cancel my order once I have placed it and how?
  Incase, you want to cancel your order that you have once placed on My Print Depot, then please call us at our customers support number 888-882-9495. Normally, we do not cancel any order after the customer has received the confirmation for the same. But, incase the order has not been sent forward for printing then we have no problem in canceling your order. In any case, if you want to get your order canceled then please contact our customer support to know the order status and whether it can be canceled or not.


 
Are the software free of cost or we are required to pay any hidden cost?

Yes, both the software Business Card Designer and Label Design Studio are totally free of cost and there are no hidden charges of any sort. You are just required to download the software at your system and there is no need to pay for single penny for the software.



Can I give you my own designs?  
 

Yes, you can give your own design by using our software from advanced design or you also have an option to upload your self created design. The designs should be as per the specifications mentioned on the Upload page.






 


 
   
 
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